Frequently Asked Questions
What is the difference between cold-process and hot-process soaps?
Cold-process soaps are made by slowly mixing oils and lye at low temperatures, preserving more of the botanical oils and creating a more delicate, gentle lather. Hot-process soaps use heat to speed up the reaction, which can result in a harsher, more alkaline finish.
Are your soaps suitable for sensitive skin?
We use a small-batch cold-process method that avoids harsh additives and synthetic fragrances. Our soaps are formulated to be gentle and nourishing for all skin types, including sensitive skin.
How long does it take for my order to arrive?
Orders are typically processed and shipped within 3-5 business days. Shipping times vary by location, with most orders arriving within 7-10 business days via standard carrier.
Can I order a gift set for someone?
Yes, we offer beautifully packaged gift sets that are perfect for any occasion. Simply select your preferred gift set in the shop, and we will include a personalized note for you to add.
How should I store my soaps to keep them fresh?
Store your soaps in a cool, dry place away from direct sunlight. To preserve the integrity of the botanical oils and essential oils, we recommend keeping them in a dry, clean environment.